Shipping Policy

Shipping & Delivery Policy

Last updated: 12 August 2026

At Furniture by Waweru, we arrange delivery of furniture, lighting and décor products to customers across Kenya. Delivery arrangements and costs depend on the product, delivery location, order size and any special handling or installation requirements.

1. Delivery Areas

We deliver across Kenya, with primary coverage in Nairobi and surrounding areas.

Nairobi & Surrounding Areas

Delivery is generally arranged within 2–5 business days for available, ready-to-dispatch products, subject to product availability, delivery scheduling and location.

Other Parts of Kenya

Delivery to locations outside Nairobi is available through suitable courier, transport or freight arrangements.

Delivery timelines vary depending on the destination and the size and nature of the order. The estimated delivery timeframe will be communicated when your order is confirmed.

For large furniture items, delivery may require dedicated transport rather than standard courier services.

2. Delivery Costs

Delivery charges are calculated based on factors including:

  • Delivery location

  • Distance

  • Product size and weight

  • Number of items

  • Packaging requirements

  • Type of transport required

  • Installation or handling requirements

For smaller products, applicable delivery charges may be displayed or calculated during checkout where supported.

For large or bulky furniture, delivery may be quoted separately.

If the delivery cost cannot be determined automatically at checkout, we will contact you to confirm the applicable delivery charge before dispatch.

3. Custom & Made-to-Order Furniture

Custom and made-to-order furniture is delivered after production has been completed and the order is ready for dispatch.

Production timelines vary depending on:

  • Design complexity

  • Materials required

  • Finish

  • Quantity

  • Current production workload

The estimated production timeline will be communicated when the custom order is confirmed.

Production time and delivery time are separate. The delivery period begins once the furniture is completed and ready for dispatch.

Please refer to our Custom Order Policy for additional information.

4. Order Processing

Orders are normally processed during business days, Monday to Friday, excluding public holidays in Kenya.

Ready-to-dispatch orders are generally processed within 1–2 business days after payment has been confirmed.

Custom and made-to-order products follow the production timeline agreed at the time of order.

Orders may take longer to process where:

  • Payment confirmation is delayed

  • Product information requires clarification

  • Materials are unavailable

  • A custom specification requires confirmation

  • The delivery location requires special arrangements

5. Delivery Scheduling

Once your order is ready for delivery, we may contact you to confirm:

  • Delivery address

  • Contact information

  • Preferred delivery date or available delivery window

  • Access requirements

  • Any applicable delivery or installation arrangements

Customers should ensure that someone is available to receive the order unless alternative arrangements have been agreed in advance.

6. Large & Bulky Furniture

Large furniture may require additional delivery arrangements because of its size, weight or handling requirements.

Customers are responsible for informing us of any access restrictions that may affect delivery, including:

  • Narrow entrances

  • Staircases

  • Small lifts

  • Restricted parking

  • Gated compounds

  • Limited access roads

  • Other site restrictions

Additional charges may apply where special handling, additional labour or multiple delivery personnel are required.

Where installation is requested, installation charges may apply unless installation is specifically included in the order.

7. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe provided.

However, delivery times may be affected by circumstances beyond our reasonable control, including:

  • Traffic

  • Weather

  • Road conditions

  • Transport delays

  • Courier or third-party logistics delays

  • Material shortages

  • Public holidays

  • Unexpected production issues

Where a significant delay occurs, we will make reasonable efforts to notify the customer.

8. Receiving Your Order

Customers are encouraged to inspect furniture and other products upon delivery.

If an item arrives damaged, defective or different from what was ordered, please notify us within 48 hours of delivery and provide clear photographs of the product and, where relevant, its packaging.

Please refer to our Returns & Refund Policy for information regarding damaged, faulty or incorrectly supplied products.

9. Failed Delivery Attempts

If delivery cannot be completed because the customer or an authorized recipient is unavailable, the address is incorrect, access is unavailable, or other circumstances prevent delivery, additional delivery or re-delivery charges may apply.

We will contact the customer to arrange an alternative delivery where possible.

10. Delivery Quotes

Customers who would like to confirm delivery costs before placing an order may contact us with:

  • Delivery location

  • Product name or order details

  • Quantity

  • Any relevant access information

We will provide a delivery estimate based on the information supplied.

11. Contact Us

For delivery questions or to request a delivery quote, contact:

Furniture by Waweru

Through our Contact page or WhatsApp.

Delivery times and charges are estimates unless a specific delivery arrangement has been confirmed in writing. This policy may be updated from time to time.