We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at furniturebywaweru@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at furniturebywaweru@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at furniturebywaweru@gmail.com.

Returns & Refund Policy

Last updated: 12 August 2026

At Furniture by Waweru, we aim to provide quality furniture, lighting and décor products that meet the specifications and expectations of our customers. If you have an issue with your order, please contact us as soon as possible so we can assess the matter and provide an appropriate solution.

1. Standard Orders

For standard, non-custom products, customers may request a return by contacting us within 7 days of receiving the order.

Returned items must:

• Be unused and in their original condition

• Be free from damage, stains or alterations

• Include all relevant accessories and components

• Be accompanied by proof of purchase

Returns are subject to inspection and approval by Furniture by Waweru.

To request a return, provide your order number, details of the issue and, where applicable, photographs of the product.

2. Return Delivery Costs

Where a return is requested because the customer has changed their mind or ordered the wrong item, the customer is responsible for the applicable return delivery costs.

Where the product is confirmed to be faulty, damaged before delivery, or incorrectly supplied by Furniture by Waweru, we will cover the reasonable cost of resolving the issue.

3. Non-Returnable Items

The following products are generally not eligible for return unless they are faulty, damaged or incorrectly supplied:

• Custom-designed furniture

• Made-to-order furniture

• Products manufactured to the customer's specified dimensions

• Products with customer-selected materials, finishes or modifications

• Items that have been assembled, modified or altered by the customer

• Items damaged through misuse, neglect or improper installation/care

For custom and made-to-order products, please refer to our Custom Order Policy.

4. Faulty, Incorrect or Damaged Items

If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Where possible, provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging where relevant

• A brief description of the issue

We will assess the issue and, where appropriate, arrange for a repair, replacement, exchange or refund.

For furniture and other large items, we may arrange an inspection before approving a return or replacement.

5. Refunds

Once a return or refund has been approved, the applicable refund will normally be processed within 7–14 business days.

Refunds will generally be made using the original payment method where technically possible.

For payments made through M-Pesa or other payment methods where a direct reversal is not available, we may request the necessary payment details to process the refund.

Any refund amount will depend on the circumstances of the return and the terms applicable to the order.

6. Exchanges and Repairs

Where appropriate, Furniture by Waweru may offer a repair or replacement instead of a refund, particularly where the issue can reasonably be corrected.

For custom or made-to-order furniture, repair or correction may be the preferred resolution where the product can be brought into conformity with the agreed specifications.

7. Change-of-Mind Returns

Change-of-mind returns are subject to the return conditions above.

Furniture that has been used, assembled, modified or damaged after delivery may not qualify for a change-of-mind return.

Due to the size and nature of furniture products, additional delivery or collection costs may apply.

8. Custom & Made-to-Order Products

Because custom furniture is manufactured according to the customer's specifications, custom and made-to-order products are generally non-returnable due to change of mind.

Before production begins, customers should carefully confirm:

• Dimensions

• Materials

• Colours

• Finishes

• Design details

• Quantity

• Other agreed specifications

If a custom product is faulty, damaged or does not substantially conform to the agreed specifications, please contact us so that we can assess and resolve the issue.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests for standard products may be accepted before dispatch, subject to the circumstances of the order.

For custom or made-to-order furniture, cancellation may not be possible once production has commenced. Any applicable refund will depend on the stage of production and costs already incurred.

10. How to Request a Return or Refund

Contact Furniture by Waweru through our

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at furniturebywaweru@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at furniturebywaweru@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at furniturebywaweru@gmail.com.

 or WhatsApp and provide:

• Full name

• Order number

• Product name

• Date of purchase

• Reason for the request

• Photographs where relevant

We will review your request and provide instructions on the next steps.

11. Contact Us

For returns, refunds, damaged products or order-related questions, please contact us through our Contact page or WhatsApp.

Furniture by Waweru

This policy may be updated from time to time. The version applicable to an order will generally be the policy in effect at the time the order was placed.